Terms & Condition - Holidays
To book contact or complete the online booking form providing your full name, party size, address and contact details at time of booking. An invoice will be emailed to you with a link to pay your 25% deposit to secure your place. A 25% deposit is to be paid to Immerse Hebrides upon booking of all holidays and retreats. The balance is to be paid 8 weeks prior to your arrival date or you risk losing your place. There is an option to pay the full holiday price upon booking. If booking within 8 weeks of the arrival date the full holiday price is to be paid to Immerse Hebrides.
We accept direct payment by Paypal or Debit/Credit card via your online invoice. (Paypal account name email@example.com (paypal.me/immersehebrides) or direct bank transfer to:
Sort Code: 60-83-71
Please use your Invoice Number or Surname & Initial if paying by Paypal or bank transfer. A receipt will be emailed to you to confirm your booking which will show your balance to pay date. Please set a reminder in your calendar of this date.
Cancellations by you
if you cancel your holiday within 14 days of booking your deposit or full price paid will be refunded.
if you cancel after 14 days of booking your 25% deposit is non-refundable unless your place can be filled. Immerse Hebrides will endeavor to fill your place, but this cannot be guaranteed so please take this into account when booking. If you book and cancel within 8 weeks of the holiday start date, payment retention terms noted below will apply.
Please notify us in writing as soon as possible if you wish to cancel your holiday. Payment retained by Immerse Hebrides on cancellation will be:
More than 56 days before arrival: 25%
56-42 days before arrival: 50%
41-28 days before arrival: 75%
27-8 days before arrival 100%
We will endeavor to fill your place, in which case 100% of your holiday price will be refunded minus a £30 administration fee.
Cancellations by us
We reserve the right to cancel any holiday we offer if there are insufficient bookings. The minimum number of people required to run the holidays are 3 so it is unlikely that cancellation will occur. In the event of Immerse Hebrides cancelling your holiday we will offer you a full refund of the holiday price or another place on another holiday of your choice with Immerse Hebrides subject to availability. Prices can vary between holidays.
You are strongly urged to take out personal travel insurance to cover the cost of your flights or ferry bookings in the event of cancellation as we cannot offer financial protection for travel to the islands.
We can accept alterations to group size or people travelling up to 28 days prior to the holiday start. An admin fee of £30 may apply.
Please notify us of any medical condition which may affect you during your holiday, such as a heart or lung condition, diabetes, epilepsy, thyroid condition or pregnancy. It is your responsibility to ensure that you are medically fit for open water swimming. You are advised to consult with your general practitioner.
A certain level of fitness is required for our holidays as you will be walking over moderate and sometimes boggy terrain. Also, you will be swimming in the open water with temperatures likely below 15 degrees Celsius. Please ensure you have the appropriate equipment for walking and appropriate wetsuit for these temperatures or have acclimatized sufficiently before your holiday.
You are expected to bring appropriate equipment with you for walking and swimming outdoors in the Hebrides but an essential kit list will be provided prior to your holiday. You must be prepared for all types of weather as poor planning can affect enjoyment and safety of you and other group members. If you fail to bring the recommended equipment it might affect your ability to participate in certain activities. Immerse Hebrides cannot be held liable for any financial compensation if the kit list is not adhered to.
Wetsuits are available to hire for an additional fee of £40 for weekend breaks and £75 for week long breaks. Tow-floats and caps will be supplied free of charge but you are encouraged to bring your own equipment that you are familiar with if you have.
Travel to and from the Outer Hebrides
Travel to and from the Outer Hebrides is not included in your holiday price. This should be arranged independently. Immerse Hebrides cannot be held financially liable for any cancellations or delays in your independent travel arrangements and you are advised to take out personal travel insurance to cover any delays or cancellations. We will however try and accommodate any delays in your arrival as much as is practically possible without it affecting the whole group.
Alterations to itinerary
The weather in the Hebrides can be unpredictable which can lead to last minute alterations to your itinerary. We reserve the right to make changes to the itinerary if the inclement weather might affect your safety or enjoyment. In the unlikely event that the weather prevents all outdoor activities we will offer alternative activities such as tourist attraction trips or indoor activities. Living on smaller islands we have the advantage of finding more sheltered areas to walk and swim and it would be unlikely not to find an alternative safer walking and swimming route.